Our client, a startup that has successfully built an online fundraising platform that leverages the power of storytelling and technology, seeks a Head of Customer Engagement Marketing to join their growing team.
Who We're Seeking:
A Head of Customer Engagement whose job it is to create a large community of loyal, thriving, and enthusiastic customers. The person will lead a team of 9 and will be directly responsible for Lifecycle Marketing, Product Marketing, Email, and Customer Service. Key success metrics will include size of our active base, their engagement/loyalty, and NPS.
Think holistically about the customer journey and develop, manage, and execute strategic engagement programs for our donor audience; this will cover CRM, Lifecyle Campaigns, Customer Service, Donor Loyalty, Retention, and NPS
Rely on customer data and data driven insights to inform targeting, planning, and creative content
Partner cross-functionally with Product, Engineering, Marketing, and company leadership to ensure best practices and learnings are implemented across the company
Devise, implement, and continually optimize an omni-channel end-to-end customer journey flow from on-boarding to engagement and win-back
Our Ideal Candidate:
8+ years of work experience, of which 5+ are in growth, loyalty or engagement marketing
A confident leader with proven experience managing direct reports; you lead teams and brainstorming sessions with vision and purpose
Expert at channel management and have the ability to interpret metrics and actionable results through data
Proficient in customer engagement technology and media platforms; and you have used A/B and multivariate testing to drive growth of a consumer product at global scale
Strong presentation and communication skills, with the proven ability to gain alignment across functions
Our client, a brand network and partnerships marketplace is seeking a Content Marketing Manager to oversee content strategy by creating, editing and distributing content across a variety of channels and using technology and analytics to create impactful content that drives acquisition and engagement while optimizing the path to conversion. The ideal candidate will have prior experience positioning companies as thought leaders in the marketing partnership space.
Our client, a brand network and partnerships marketplace is seeking an Account Executive to drive relationships with new customers and ensure they get the most out of the partnerships they form. The ideal candidate will have prior sales experience in SaaS or email marketing, partner effectively within a team-oriented environment and be comfortable working in a startup culture.
Our client, a tech startup that helps insurance companies leverage real time consumer data to create better customer profiles and ultimately improve underwriting is seeking a VP of Sales. The ideal individual has experience with enterprise sales, building out a sales team and scaling sales strategy to grow the business. This is an incredible opportunity to lead the sales team working directly with the firm’s Founders.
Our client, an international recruitment consultancy firm established in 1995 is seeking a recruiting consultant to join their thriving team. Firm focuses on placing IT roles within financial services. There are positions open in Boston and NYC. This role is for a self- starter with an entrepreneurial spirit. This role offers room for growth for the right candidate and candidates are responsible for 360 recruiting, meaning everything from business development to sourcing and placing candidates.
Company: Global Recruiting Firm
Location: SoHo, NYC and Boston, MA
Salary: 40K base plus fantastic incentives
Bachelors degree strongly preferred