Sales & Digital Media Professionals

Digital Media/Marketing

Latest Sales & Digital Media Professionals roles

Head of Customer Engagement Marketing
Our client, a startup that has successfully built an online fundraising platform that leverages the power of storytelling and technology, seeks a Head of Customer Engagement Marketing to join their growing team.

Who We're Seeking:
A Head of Customer Engagement whose job it is to create a large community of loyal, thriving, and enthusiastic customers. The person will lead a team of 9 and will be directly responsible for Lifecycle Marketing, Product Marketing, Email, and Customer Service. Key success metrics will include size of our active base, their engagement/loyalty, and NPS.

Key Responsibilities:

  • Think holistically about the customer journey and develop, manage, and execute strategic engagement programs for our donor audience; this will cover CRM, Lifecyle Campaigns, Customer Service, Donor Loyalty, Retention, and NPS
  • Rely on customer data and data driven insights to inform targeting, planning, and creative content
  • Partner cross-functionally with Product, Engineering, Marketing, and company leadership to ensure best practices and learnings are implemented across the company
  • Devise, implement, and continually optimize an omni-channel end-to-end customer journey flow from on-boarding to engagement and win-back
Our Ideal Candidate:
  • 8+ years of work experience, of which 5+ are in growth, loyalty or engagement marketing
  • A confident leader with proven experience managing direct reports; you lead teams and brainstorming sessions with vision and purpose
  • Expert at channel management and have the ability to interpret metrics and actionable results through data
  • Proficient in customer engagement technology and media platforms; and you have used A/B and multivariate testing to drive growth of a consumer product at global scale
  • Strong presentation and communication skills, with the proven ability to gain alignment across functions
  • You are a customer advocate
  • You take your work seriously but not yourself
View Full Details

Firm Coverage

Healthcare Firms
Technology Services
General Corporate Services
Human Capital Firms
Law Firms
Accounting Firms
Consulting Firms

 

Recent placements

Senior Analyst
Placed with a leading Institutional Alternative Investment Asset Manager
Managing Director
Placed with an early-stage investor that focuses on Enterprise IT and Fintech
Director of Sales
Placed with a leading mobile data platform
Chief Operating Officer
Placed at a leading global private equity and venture capital firm
Executive Assistant
Placed with an independent, boutique merchant bank
Senior Associate
Placed with a privately owned, global investment firm
Director
Placed at a leading technology hardware firm
Portfolio Manager
Placed at a leading investment management firm
Senior Analyst
Placed with a leading Institutional Alternative Investment Asset Manager
Managing Director
Placed with an early-stage investor that focuses on Enterprise IT and Fintech
Director of Sales
Placed with a leading mobile data platform
Chief Operating Officer
Placed at a leading global private equity and venture capital firm
Executive Assistant
Placed with an independent, boutique merchant bank
Senior Associate
Placed with a privately owned, global investment firm
Director
Placed at a leading technology hardware firm
Portfolio Manager
Placed at a leading investment management firm
Chief Operating Officer
Placed at a leading global private equity and venture capital firm
Executive Assistant
Placed with an independent, boutique merchant bank
Senior Associate
Placed with a privately owned, global investment firm
Director
Placed at a leading technology hardware firm
Portfolio Manager
Placed at a leading investment management firm
Senior Analyst
Placed with a leading Institutional Alternative Investment Asset Manager
Managing Director
Placed with an early-stage investor that focuses on Enterprise IT and Fintech
Director of Sales
Placed with a leading mobile data platform
Chief Operating Officer
Placed at a leading global private equity and venture capital firm
Executive Assistant
Placed with an independent, boutique merchant bank